We hope you’re happy with your order, but in case you’ve changed your mind, or if there’s a problem with your item, here’s all the information you need to make a return.
HOW TO CANCEL YOUR ORDER
To cancel your order please contact our customer service team by email at hello@cicekgallery.com.
If you do need to make a return, please send it back to us using the information below.
RETURNS POLICY FOR SHOP PRODUCTS
If for any reason you’re not entirely happy with your order – whether you have changed your mind or decided you just don’t like it – we’ll happily offer you a refund or exchange within 14 days of purchase.
Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.
If there’s a problem with your item (if we’ve made a mistake, or if your order arrives damaged) please try to let us know immediately by emailing hello@cicekgallery.com, and we’ll arrange a replacement or refund for you as soon as possible.
HOW TO RETURN SHOP PRODUCTS
If you’d like to return all or part of your order, please send the items back to us at:
Cicek Gallery
70 Gleneagle Road,
London,
SW16 6AF
Once we’ve received the item, we’ll process your refund, replacement or exchange as quickly as possible. Please make sure you return the item in pristine condition, in its original packaging.
If you’re owed a refund, we’ll issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account, so please bear with us.
These are the conditions of sale for Mayfair Gallery Limited (“Mayfair Gallery”, “we”, “us”, “our”), a company registered in England & Wales under company number 01742251, and VAT number 341 48 5265. The registered address for Mayfair Gallery is Lynwood House, 373-375 Station Road, Harrow, Middlesex, HA1 2AW.
These conditions of sale set out the terms for the sale of works by Mayfair Gallery in store and online at www.mayfairgallery.com.
Mayfair Gallery operates under HM Revenue & Custom’s VAT Margin Scheme, for the sale of antiques, works of art, collectors’ items and second-hand goods. The sale of works within the United Kingdom will be under the margin scheme, unless otherwise specified. Input tax deduction has not been and will not be claimed in respect of works sold under the margin scheme. Sale of works outside of the United Kingdom will be treated as exempt of VAT.
RETURNS AND REFUNDS OF ARTWORK FOR CONSUMERS
The following clause only applies if you are deemed to be a consumer for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Consumers are entitled to return any works purchased online for a full refund within 14 days of receiving physical possession of the works. In this situation, the customer should notify Cicek Gallery of their decision to return the works by post or email, within the 14 day time period. The cost of the return delivery is to be borne by the customer. The works should be returned to the Artist in the same condition as when despatched from us, within a further 14 days from the date of notification. Any deterioration in condition may affect the customer’s right to a full refund. The works will remain the responsibility of the customer until they are physically received by the Artist. Returns are not accepted for works that have been purchased after being seen in person. Customers should satisfy themselves about the works purchased before submitting an order, as all in person sales are final.
RETURNS AND REFUNDS OF ARTWORK FOR TRADE
Trade customers are not permitted to return works once they have been dispatched and should satisfy themselves about the works before submitting an order, as all sales are final.