We hope you’re happy with your order, but in case you’ve changed your mind, or if there’s a problem with your item, here’s all the information you need to make a return.
HOW TO CANCEL YOUR ORDER
To cancel your order please contact our customer service team by email at email@example.com.
If you do need to make a return, please send it back to us using the information below.
RETURNS POLICY FOR SHOP PRODUCTS
If for any reason you’re not entirely happy with your order – whether you have changed your mind or decided you just don’t like it – we’ll happily offer you a refund or exchange within 5 days of purchase.
Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 5 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.
If there’s a problem with your item (if we’ve made a mistake, or if your order arrives damaged) please try to let us know immediately by emailing firstname.lastname@example.org, and we’ll arrange a replacement or refund for you as soon as possible.
HOW TO RETURN SHOP PRODUCTS
If you’d like to return all or part of your order, please send the items back to us at:
41 Churchfield Avenue,
Once we’ve received the item, we’ll process your refund, replacement or exchange as quickly as possible. Please make sure you return the item in pristine condition, in its original packaging.
If you’re owed a refund, we’ll issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account, so please bear with us.
RETURNS AND REFUNDS OF ARTWORK FOR CONSUMERS
The following clause only applies if you are deemed to be a consumer for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Consumers are entitled to return any works purchased online for a full refund within 5 days of receiving physical possession of the works. In this situation, the customer should notify Cicek Gallery of their decision to return the works by post or email, within the 5 day time period. The cost of the return delivery is to be borne by the customer. The works should be returned to the Artist in the same condition as when despatched from us, within a further 5 days from the date of notification. Any deterioration in condition may affect the customer’s right to a full refund. The works will remain the responsibility of the customer until they are physically received by the Artist. Returns are not accepted for works that have been purchased after being seen in person. Customers should satisfy themselves about the works purchased before submitting an order, as all in person sales are final.
RETURNS AND REFUNDS OF ARTWORK FOR TRADE
Trade customers are not permitted to return works once they have been dispatched and should satisfy themselves about the works before submitting an order, as all sales are final.